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Cycles of Confusion

“Millions of inscrutable e-mail messages are clogging corporate computers by setting off requests for clarification, and many of the requests, in turn, are also chaotically written, resulting in whole cycles of confusion,” writes Sam Dillon in today’s New York Times (What Corporate America Can’t Build: A Sentence). And not only e-mail messages. I just finished translating 18,000 words of a prospective e-commerce website and I can confirm that even more confusing than the source text were the client’s answers to my requests for clarification.

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